Frequently asked questions
How do I return an item?
Please see our Shipping & Returns information for full details.
Is the shop COVID-friendly?
We are adhering to all the latest Government advice and hope to be able to open the physical shop from 2nd December. When we do, we will be operating a one-way system around the shop, hand santiser stations and screens. Please be advised that we will be enforcing the wearing of masks at all times and expect you to respectfully keep your distance from other customers. We will be limiting customers to four in the shop at any one time, however, you will still be able to choose a Christmas tree and purchase a coffee and homebaked goods if you have to wait to enter the shop.
What type of Christmas trees do you sell?
We sell a range of Nordmann non-drop trees from 4ft to 10ft tall. Trees can be delivered at our standard delivery charge of £3.95 within a 5 mile radius of the shop. Orders for trees can be placed now - please email firstname.lastname@example.org with your preferences (size, width etc.) and will do our utmost to provide you with the perfect tree.
What days are the shop open?
The shop is open for click and collect only from 1st January 2021 until our pop-up shop opens again on the 5th November until Christmas Eve